FAQs & contact

Got a question?

The club

How does it work?

Two new whiskies drop every month: Traditional, a Scotch single malt, and Discovery, a world whisky. Each comes in a 6cl pouch, which is two big pours. Get one or both.

How much is it?

£8.95 a month for one pouch, or £17.90 for both. Postage is included.

Traditional or Discovery: what's the difference?

Traditional is a different Scotch single malt every month. Discovery is whisky from the rest of the world, like Japan, India and the US. Can't decide? Get both.

What do members get?

A live online tasting for each pouch, a tasting card with every pouch, and the full bottle of that month's drop for less. Bottles from past drops are full price.

What if I don't like one?

That's the point of a pouch. Two pours and you know. Next month's is different, and if you love this month's, you can get the full bottle for less.

How do rewards work?

On a monthly plan, you earn a stamp for every pouch, so if you get both, that's two a month. Your stamps unlock rewards along the way. Check your account to see what's next. It's meant to be a surprise.

What happened to my points?

Your points have been converted into rewards credit you can spend in your account.

How do I join?

Pick Traditional, Discovery or both here. Order by the end of the month and you're in the next drop.

Deliveries

When does my whisky ship?

Subscriptions ship on the 8th of every month. If the 8th falls on a weekend, we ship on the Monday after.

What's the cut-off for the next drop?

Midnight on the last day of the month. Order on 30 November and you'll get the December drop. Order on 1 December and your first drop is January's.

How long does delivery take?

All pouches, one-off and subscription, go by Royal Mail 48 and take 3 to 5 working days to arrive. We'll email you when it's on its way.

Do I need to be in?

No. Pouches fit through the letterbox, so there's nothing to sign for.

My whisky hasn't arrived. What now?

If it's been 7 working days since your dispatch email and it's not turned up, email hello@whisky-me.com and we'll look into it and get another on its way.

My whisky arrived damaged.

Sorry about that. Email hello@whisky-me.com with your name and a photo of the damage, and we'll put it right.

Do you deliver outside the UK?

We deliver across the UK, including the Channel Islands and the Isle of Man. Nowhere else yet.

Your account

When am I charged?

When you sign up, then on the same date each month.

Can I skip a month or pause?

Yes. Sign in to your account and skip or pause from your subscription. No phone calls, no forms.

How do I cancel?

Cancel online in your account any time before your next charge. There's no notice period.

How do I change my address, email or card?

Change it in your account and it applies from your next charge.

Each order goes to the address on it when you're charged, and orders are exported on the 1st. If you've already been charged this month and need that pouch sent somewhere else, email hello@whisky-me.com by the 28th.

Can I switch between Traditional and Discovery?

Yes. Swap it in your account before your next charge.

Can I sign someone up on their behalf?

Yes. Use your email address and their delivery address. Order confirmations and shipping emails come to you.

I've got an annual subscription. Will it renew?

Yes, it renews automatically. To stop it, cancel in your account before your renewal date.

Gifts

What gifts do you do?

Subscription gift boxes, with one or two pouches a month:

1 pouch a month: £52.99 for 6 months, £94.99 for a year.

2 pouches a month: £105.99 for 6 months, £189.99 for a year.

Every box comes with a free bonus pouch and a gift code. Something smaller? Try the 4-pouch gift box. See all gifts.

When will the gift box arrive?

Gift boxes ship within 24 hours. Order by 18 December for Christmas. After that, send a digital gift instead: it lands by email.

Can I send the box to myself to wrap?

Yes. Send it to them, or to you.

How do they redeem it?

There's a code in the box. They enter it at whisky-me.com/products/redeem-a-gift, pick Traditional or Discovery (two-pouch gifts get both) and tell us where to send it.

When do their deliveries start?

Once they redeem. After that, a new pouch ships on the 8th of each month for 6 or 12 months.

Why does redeeming ask for card details?

The checkout asks for card details when you redeem. Nothing is charged and a gift won't renew, as long as the total shows £0.00 after the code goes in.

How long is a gift code valid?

12 months from the date it's issued. Got an older one? Email hello@whisky-me.com and we'll do our best to help.

What if they don't love it?

Every gift comes with a 30-day money-back guarantee.

Is the 4-pouch gift box a subscription?

No. It's one box for £38.99: four 6cl pouches, a mix of Scotch and world whisky, each with a tasting card. Take a look.

Pouches & bottles

How much whisky is in a pouch?

6cl. That's two big pours: one to taste, one to be sure.

Does the pouch change the taste?

No. It's the same whisky that goes in the bottle. Why a pouch?

Can I recycle the pouch?

Yes. Pouches are LDPE/HDPE, which most UK councils take in kerbside recycling. You can also drop them at a flexible plastics collection point, or rinse one out and keep it as a travel flask.

Can I buy a pouch I missed?

Yes, while stocks last. Previous drops are £9.95 a pouch. See past drops.

Can I buy the full bottle?

Yes. As a member, you get the full bottle of that month's drop for less. Bottles from past drops are full price, see Past drops.

Ready for the next drop?